Terms of Service

Airport Transportation Policy

Advance Reservation: From the time you receive confirmation of your airport reservation you have two hours to cancel the reservation without penalty. Up to 48 hours notice results in a 20% cancellation penalty. Less than 48 hours notice results in the full fare being charged. If the driver has been dispatched before the cancellation there is also a 20% gratuity charge added.

Short Notice Reservations (less than 48 hours): You have 10 minutes from receiving confirmation to cancel your reservation with us. Should you cancel after that full fare is charged. If the driver has been dispatched before the cancellation there is also a 20% gratuity charge added.

Arriving Guests: Are given 45 minutes from the time their flight arrives to load before wait time starts (regular wait time is $2 per minute, Sundance wait time is $4 per minute). Please let us know if your flight is delayed more than 20 minutes, so we can track your flight more carefully.

Departing Guests: Are given 10 minutes from driver arrival and appointed time (whichever is later) to load and avoid wait time charges.

Paying with Cash: Guests are welcome to pay with cash. If credit is used, the credit card convenience fee is $3 for regular taxi and airport services, and 3% on luxury or specialty rides.

Running a Tab: Guests may run a tab with Grab a Cab if their credit card is saved on file. Ask about our Priority Guest services.

Taxi Rides While in Park City: Upon arrival drivers will text you and turn on hazard lights. Five minutes later wait time will start at $2 per minute (Sundance $4 per minute).

Our wait time policy allows each guest to either hurry or let their driver wait.

We encourage a 20% gratuity.

The limit of our liability is the cost of the fare.

*All rides and cancellations must be made with DISPATCH (call 435-649-0298), never with drivers.